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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Method

We are delighted to offer our customers in Norway a convenient and reliable shipping method for all Fonna Apparel products. We ship from Norway to the rest of the world.

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A standard shipping fee of 80kr will be applied to each order to Norway, 250kr for Europe, and 450kr for shipments to USA.

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Delivery Time

We understand the importance of receiving your order promptly. Our team strives to process and dispatch orders as quickly as possible.

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  • Orders are typically processed within 1-2 business days.

  • Once dispatched, you can expect your order to arrive within 3-5 business days, depending on your location within Norway.

  • Please note that during peak seasons or special promotions, delivery times may vary, and we will communicate any potential delays on our website.

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Order Tracking

You will receive an email notification with a tracking number once your order has been shipped. This tracking number will allow you to monitor the status and delivery progress of your package.

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Address Accuracy

It is essential to provide accurate and complete shipping information during checkout to ensure your order reaches you without any issues. Fonna Apparel is not responsible for any shipping delays or delivery issues resulting from incorrect or incomplete address details.

RETURN POLICY

We want you to be completely satisfied with your purchase from Fonna Apparel. If, for any reason, you are not happy with your order, we offer a hassle-free return policy.

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  • Returns Period: You may return your purchase within 14 days of receiving it.

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  • Return Process: To initiate a return, please contact our customer support team at post@fonnaapparel.no with your order number and a brief explanation of the reason for your return. Our team will guide you through the return process.

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  • Condition of Items: All returned items must be in new, unused, and undamaged condition with their original packaging and tags.

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  • Return Shipping: The customer is responsible for the cost of return shipping, except in cases where the return is due to a Fonna Apparel error or a defective product.

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  • Refund or Exchange: You may choose to receive a refund for the returned item(s) or exchange them for another item of equal value. Refunds will be processed within 5-7 business days after receiving the returned items.

ANY QUESTIONS?

You can contact us by clicking here.

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